Tuesday, December 31, 2013

As 2013 Comes to an End...

In 2013 I ran 91.1 miles and weighed 13st 7lbs (At one stage I did weigh over 14st) - that's 86kg.
If I can reach the end of 2014 weighing less, having run more, and feel in better shape, that would be an achievement.
I'll also have to cut down or cut out the alcohol, but that will be a tough ask.

It's a simple aim, I need to break it down in to weekly and monthly targets in order to achieve it... :-)

Friday, December 27, 2013

Wreaths all Year Round?

It struck me the other day that it would be nice to have wreaths on our doors all year round. They do make front doors look nicer. They would have to be non-festive; you couldn't have holly up all year around. But you could have seasonal wreaths, marking spring and summer.
I'm not sure if anyone's already thought of it; I don't think I've seen any, but maybe someone could design something nice which didn't immediately signify Christmas, and we could put up on a semi-permanent basis?

Wednesday, December 18, 2013

How Important is Facebook?

In the UK at the moment, there is a news item about a missing 17-year old, Jayden Parkinson. I don't want to talk about the case, or what's alleged; it must be dreadful for all involved.
What struck me as odd, though, about the reporting, is this: I was in the canteen, eating my customary bacon and cheese turnover, when the BBC reported what Jayden's mother had posted on Facebook. I thought that was odd, but looking on Google tonight I have found the same information in the Guardian and The Mirror.

When did Facebook posts become newsworthy? I don't understand; I think this is an invasion of privacy and an unnecessary intrusion into someone's personal tragedy. It doesn't 'add colour' to the story, which I suppose might be an argument. But do you really need to see what someone posts on Facebook to imagine what they are going through - if you have to imagine that sort of thing? Surely updates on social media sites are personal and not news? If this was just the BBC, I would shrug this off, but the fact that other news sources are reporting from Facebook as well strikes me as bizarre.

Having said that, maybe I'm just an old fuddy-duddy who isn't moving with the times.

Monday, December 16, 2013

S.A.D.

Very difficult to believe that currently the sun is going down before four p.m. at the moment. It seems that we're living at night, although that was always the case. By the end of this week, though, the days will start getting longer again. And then, next stop summer on the beach in balmy summer climes...

Sunday, December 15, 2013

America's Got Powers

I have just finished reading “America’s Got Powers” by Jonathan Ross and Bryan Hitch. A number of months after everybody else, I expect, but it was worth the wait.
Originally billed as a six-part series, eventually this ended up stretching to a seven-part series. Maybe that was why it took so long to come out; the first issue was dated April 2012 and the final issue was dated October 2013.
I had read Ross’ previous effort, “Turf”, and so was expecting big things of this new story. Reflecting on it now, I don’t think I was disappointed.
The story starts with the arrival of a large intergalactic crystal which glows brightly and gives nearby residents ‘powers’. Of course, the authorities investigate and end up separating those with powers in some kind of apartheid. And they also have some TV show in which those with powers have to combat challenges and each other in some vicious kind of ‘Gladiators’ game show with real consequences.
There is a kind of arms race developing, whereby those with powers want to be free of their ‘normal’ overlords, those without powers want to harness their capabilities for their own ends, and some people advocate pacifism.
It’s a thoughtfully-written story, as well as being exciting and entertaining; any more than that might result in spoilers, and it really has only just officially ended.

I see that Ross has a new series out in Jan called “Revenger” - based on this and “Turf”, I will be getting my grubby mitts on a copy. The one thing I can’t understand is why the full series #1 - #7 are available on eBay for pennies. I spent about £15 collecting that series, and you can, if you’re lucky, pick it up for less than £2 (not incl. P&P) from the online fleamarket. Not that I want to sell my set, I was just wondering how much other people valued this set at. Maybe it’s a slow burner?

Saturday, December 14, 2013

Everyone Sin a While

Today I took the girls to Splashpoint while TW went Christmas shopping. She's already done most of it, there were just the last bits to do. And of course she couldn't take the girls with her.
Which was lucky, as TW was out until the wee early hours and when she got back she woke me up and even our eldest. So she probably needed some time to get her head straight, as she was certainly out of it last night.
So, anyway, Splashpoint. I was rather reluctant, as I had already ferried T and L to gymnastics, but they really enjoyed it; flitting between the slide, the diving board, and the inflatable, they played nicely together and enjoyed the variety. When we got to the hour, I told them they had ten minutes; T went off to swim lengths and the other two went back on the inflatable for a final two times. L was upset when I told her that time was up, but they were well-behaved and got dry and dressed in good humour.

I was really surprised by how empty Splashpoint was. Apparently it's been like that for a week or so. I reckon everyone is off shopping for Christmas. They'll probably be swamped again after Christmas, but it was nice, just once, to stroll in, walk straight up to the counter (rather than queue for 20 mins) and collect our bands. It may never happen again... :)

Monday, November 18, 2013

Thinking About My Eldest Daughter

So, here's a thing: I get frustrated *a lot* by my eldest daughter. Much more so than by my other daughters, even if they do the same things. So I got to thinking why that might be.

My eldest is quite mature for an eight-year old; that might sound strange, but all her friends are older than her, so even though she is the eldest of her sisters she has role models to emulate. And she is quite tall as well - taller than some twelve year olds in the street.

So I think it boils down to this:- I think my eldest daughter is older than she actually is. I need to remember that next time (and the time after that) she does something childish... She is actually a child. So it's to be expected, and these things happen and should be used as an opportunity to teach her how grown-ups handle situations.

Sunday, October 27, 2013

Grant Shapps and the BBC

It seems Grant Shapps has misjudged the British public, so I question Grant Shapps:

Grant Shapps told the Sunday Telegraph the BBC must tackle a culture of secrecy and waste in the wake of recentscandals and rows over stars' salaries and pay-offs to senior executives.Would that be in the same way that MPs have 'tackled' the culture of secrecy and waste in the wake of the expenses scandal?

And he said there was a "question of credibility" for the BBC over whether it applied "fairness" to its reporting of politics. If the public were asked who was more credible, MPs or the BBC, who does Shapps think would be voted 'most credible'?

Shapps said the £145.50 annual fee would be "too much" if the BBC failed to reform. I'd be happier to pay more, if there was a chance of not receiving the BBC's output.

Shapps made clear Conservative frustrations with the BBC: "They have ended up working in this culture which is buried in the last century, which is 'we are the BBC, we do what we like, we don't have to be too accountable'," he told the paper. And which century do MPs operate in, with their weird customs and ways of doing things? Do MPs really think they are 'accountable'?

Shapps: "But they are raising £3.6bn through the licence fee, which is a tax, and, quite rightly, the public wants to have sight of how the money is spent. Things like the pay-offs have really caused concern, as have, obviously, things like Savile and Hall and the culture that goes around that. I think it is one of too much secrecy." MPs' salaries are a tax as well, and we get much more for the the money we pay to the BBC.

He said the BBC director-general, Lord Hall, should consider publishing all expenditure over £500 – including stars' salaries – and opening up to freedom of information requests. Can I opt out of paying MP salaries? Agreed, transparency is a good thing.

Shapps: "If they do that they can make sure they win back public trust. If they don't, they are in danger of frittering away Auntie's public trust that has been built over a long time." In my opinion, the BBC have never lost the public's trust.

Shapps: "I would also say that £145.50 is quite a lot to pay for everyone in the country who has a TV. It is too much if we don't see the kind of reforms [we expect]" Like Grant Shapps cares about the level of the licence fee. Is he going to suggest some of that is shared with Sky?

A BBC spokesman said: "Mr Shapps is right that transparency is key to the future of the BBC. So is its freedom from political pressure.

When I read this sort of crap from people like Shapps I think perhaps Russell Brand is right - we need a revolution to get wrong-thinking people like Shapps away from power and out of situations where he could harm perfectly decent public institutions.
If people weren't happy paying the licence fee, there would be more cases of non-payment.
Shapps should reconsider his ideas on this occasion, IMHO.

Tuesday, October 22, 2013

Deportation by SMS - WTF?

So here is the story: text messages (SMS) are being sent to people advising them that they are not at liberty to stay in the UK and they should leave.

Link to Guardian article
Link to Indepenent article

When I first heard this story, in the Independent, my brain could not compute.
Firstly, why would anyone choose to communicate regarding such a delicate subject using such an impersonal method?
If you send an SMS message, you can't guarantee it's been read. I have friends I text about possible nights out, and they never respond - it's so frustrating!

But still the SMS comes. So you assume it's been sent to the right person.
I get a load of texts from O2. That's only right; they supply my phone and airtime, and I can't be bothered to go online and update my preferences so that I don't receive these text messages. There is no follow-up; O2 don't ring me up and ask if I received their SMS. My learning? There are no consequences to ignoring SMS.

So, people don't respond to SMS, and ignore SMS which are not from people they know.
Surely a better option would be to have someone visit the intended 'target' - that would be more effective.

What's the point of sending these, and why be so impersonal?

I'm a floating voter. I think the Tories are doing better on the economy, but Labour are more considerate.
When I hear about initiatives like this, though, it makes me wonder if there aren't more important things in this life, like manners and compassion. And then I start thinking about Michael Gove and other less 'nice' Tories, and it makes me think that possibly it might be worth having a Labour government again. Sod fiscal discipline, at least if we're all nice to each other we can go to hell in a handcart all together and smile about it.

Saturday, October 19, 2013

Eco Day at School (TAB First)

Saturday morning and we go to school regardless. For today is "ECO DAY" and our our presence is required.
In truth, Eco Day is just a bit of gardening, but on an industrial scale. By turning up to help, we are probably doing about a term's work in a day for the school. We move soil, weed flower beds, and generally titivate areas so that the school looks nice and attracts 'mini-beasts' (insects to you and me) at the right time of year.
The day was supposed to go on until three pm, but it was raining and a bit miserable, so we called it a day at about one pm. Then went home and had a bath to warm our chilly bones.

Friday, October 04, 2013

Ralph Miliband and the Daily Mail

The whole affair has affirmed my view that the Daily Mail is not a pleasant paper to read.
Why bother dragging up and insulting the memory of a dead man?

Others have said that Cameron's and Osborne's upbringing has similarly been questioned.
But I don't think that's right.
Someone said they've been accused of being 'posh boys' - that was actually an accusation levelled at them by Nadine Dorries, a tory. And in my opinion, the front bench on either side of the House is equally posh. So that doesn't wash.

The fact that Cameron's and Osborne's status has been questioned, I agree with. People have said they are products of Eton and they don't know how people on benefits live, that the laws they pass benefit people like them. I agree with that as well.
But I don't know Cameron's father's name, or his views, nor do I know Osborne's father's name, or views. I know he ran a paint company and became fabulously wealthy.
I don't believe any journalists have completed a widely-published hatchet-job on Cameron's or Osborne's father.

On the other hand, I don't think I'll ever forget Ralph Miliband's name, or the diary entry he wrote when he was 17.
Nor will I forget that Ralph Miliband served in the Royal Navy for three years while Rothermere sucked up to Hitler.
Nor will I forget that the Mail's attempt to smear Ralph Miliband, and Ed by association, backfired spectacularly and kept news from the Tory conference off the front pages.

The article published last week, and still causing bad feeling, shows more clearly than ever that British newspapers are merely the mouthpieces of their owners / editors, a way to promulgate bilge (in the case of the Mail).

You can love a country and question where it is going at the same time. You can question the necessity of the institutions and direction of political travel. That's because we live in a democracy.

The reason Ralph Miliband is so despised by the Daily Mail/Dacre, is because he questioned things.
The Daily Mail doesn't want you to question things.
It wants to tell you what's wrong with this country, and have you accept it wholesale.
It wants you to follow blindly its worldview.
You can't stop to think about this.
If you stop to think, you might notice the little man behind the curtain, telling you that this country is going to hell in a handcart.
What? No, there's no man there, don't look over there, look here, look at how Labour will screw up the country.
Look at how the country is falling apart because women don't stay at home to look after the children any more.
Look over here, and see how immigration is bringing this country to its knees...
Just don't look over there - there's nothing to see.

It's almost enough to make you vote for Ed Miliband, just to prove to Paul Dacre and the rest in charge at the Mail that this sort of crap won't wash.
If you deal in dishing dirt for long enough, you'll end up smelling of shit.

Tuesday, August 27, 2013

Banshee

Catching up on Banshee, the new U.S. drama somehow related to True Blood. I believe the same creative team are behind both. However, whereas True Blood is fantastical and a tale of good vs. bad, Banshee is a grim ultra-violent tale of bad vs. worse.
It's grim. Did I say that already? The episode with the albino in prison is especially memorable / repugnant. There is a liking for stretching out the violence too far in this show, so where other shows might have the fight last two or three minutes, Banshee pulls it out to seven or eight. And then pounds the unconscious skull with a hundredweight.
I will always remember 'are we good?' with a shudder.
I'm sure in years to come, it will take on the same horrific meaning as 'is it safe?' in Marathon Man. Not that I've seen MM in full, and I'm not sure that I want to; it is more a case of having to. Banshee could turn out and if to be a turning point in TV.
Where The Sopranos was psychological, and True Blood was sexy, and The Wire was involved, and Battlestar Galactica reinvented the space odyssey, Banshee has pushed ultra-violence that bit further and made it integral to the plot.
The story of the ex-con taking on the role of the Sheriff and then defending his position by all means necessary is a good plot device - you start rooting for him, but then as events occur, you start questioning exactly what is going on, and who you should support.
The scene in the prison with the albino is particularly intense, or at least it was for me. I believe I'm on now ep09 of 10, and that still pings around in my head when I'm at a loose end. It's quite an intense scene.

Anyways, I guess I'm saying that Banshee is compulsive viewing, and I'd recommend it.

Monday, August 26, 2013

Syria - What's the Endgame?

So, I've been following the news about Syria. I'm quite concerned that we might go in and attack. I don't understand what the endgame is. What are we hoping to achieve by this?
Until someone can explain that to me, I suggest we leave well enough alone.

Wednesday, August 21, 2013

Test

Test

Test IFTTT

So I've set up a couple of IFTTT 'recipes' which will do some cross-posting for me. Let's check whether my Tumblr and WordPress blogs pick this up.

Sunday, August 11, 2013

Mad Domestic Skillz

So yesterday I spent the day with Daughter #1 while TW took Daughters #2 & #3 to Petworth House. We went on a bike ride to see M&P, as they wanted to install Skype and needed some reassurance from me. Dad also sorted out my bike tyres. Then we cycled to Sea Lane Cafe and had an overpriced slice of banoffee pie and some Millionaire Shortbread for the heiress.
TW took an age at Petworth, so I popped to the Co-Op and bought dinner. I cooked sausage and mash for the girls and chilli con carne for the adults.

I wouldn't make a song and dance about it, but we live a very traditional lifestyle; TW does the cooking and I earn the cash. So for me to cook two meals in one evening is a bit of a special occasion. And of course I tidied as I went, so the place was tidy at the end as well - result!
And then TW went to work this morning, so I've cooked breakfast, fried egg and bacon sandwiches, and washed up too.

Now all I need to do is put on a load of washing, and I will be King of the Domestic Chores...

TTFN.

Thursday, April 25, 2013

Illness and Frailty

Child No. 2 was sick this week. And by 'sick' I mean we awoke to the sound of vomiting on Monday morning. Her little six-year old body was wracked with vomiting 10 times in three and a half hours. And then, as quickly as it came, it went. We'll never know what caused it. And I got to work from home on Tuesday because the school insists on a 48 hour quarantine.
In other news, I banjaxed my neck on Friday morning and have been suffering since. It's on the mend now, but I'm taking it as a sign that need to get running again.

Thursday, March 14, 2013

My Bloody Valentine

So, another of my lifelong wishes achieved. I got to see My Bloody Valentine at a sold-out Hammersmith Apollo on the 12th March 2013. I went with a couple of friends from Uni; Ewan and Erin, as well as Ewan's sister who was celebrating her 50th, and Erin's friend from the U.S., Rachel.
I've never been to the Apollo before, and I was impressed by its grandeur. It must have been a theatre or a cinema in a previous life, but all the fittings in the main auditorium have been taken out, except the strips of carpet leading up and down in between the rows of chairs.
On the bars were free earplugs, and signs saying earplugs are available everywhere, so I took a pair and placed them very carefully in my coat pocket. We got a beer, and moved into the main room. The support band, Le Volume Courbe, were good and worthy of further investigation - I may have to check if they have any releases on Amazon. They reminded me a bit of Stereolab at times, but then they went a bit folk-y. So, 'drone folk'? Is that a musical category? I'm not sure, but they were interesting.
Then, about 21:15, MBV came on. They didn't talk much; I don't think anyone expected much chat. They built slowly, played a couple of songs I knew - I've got the "You Made Me Realise" EP, with five tracks on it. They played a couple off that, some off Loveless, I think I recognised "Soon" off the Glider EP.
Then they played the track we were all waiting for - You Made Me Realise. Wow. What an epic track. The wall of noise MBV produced was amazing. I could feel my jeams moving around my legs with the air vibrating, which was unexpected, and the drums were thumping against my chest.
I would have put my earplugs in, but unfortunately I had taken off my coat and packed it in my rucksack. The noise was building and building, and I did have to plug my ears with my thumbs instead - for the very last crescendo. So I can say that I experienced the MBV wall of noise - and survived.
And then, it was time to go home.
Unfortunately I missed the 23:17 so had to wait for the 00:06, which meant I didn't get in at home until 02:00.

But bloody hell. What an experience. People were nodding their heads, or semi-dancing, but IMO, MBV just make a noise to experience. Standing there and letting it wash over me was pleasure enough.

And I've got the added bonus that the new LP and CD are waiting for me at Resident Music, when I can get in to pick them up - so I can listen to the new tracks and fall in love with MBV all over again.

Saturday, February 23, 2013

Partitioning a Disk

So this morning I have mostly been trying to repartition my netbook disk drive. It was very frustrating. I had some unallocated, unformatted space next to my C: drive, and as part of my adventures with Linux I had partitioned the Windows C: drive to just 20GB.
But recently the C: drive has been filling up, probably with error reports as I have been trying to stabilise Windows and install Windows 7 Starter Pack 1, unsuccessfully :(
So I used the Disk Management function but was unable to increase the size of the C: drive.
Eventually I downloaded a third party partition manager and reformatted the unallocated space into drive D:, as NTFS. Then I deleted that partition, and then I was able to extend the C: drive up to 231GB.
That sounds quite straightforward, but it took me three and a half hours of looking, googling, trial and error, as well as restarting and scanning disks to complete. At times I was quite frustrated. But I have now resolved it, and I'm happy with the result.

Sunday, February 10, 2013

Todd, The Ugliest Kid on Earth

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So, have just read Todd, and looking at the cover again i realise i completely missed the kid with the paper bag over his head in the middle of the picture. D'oh!

Posted via email from Rob Thorley's Posterous Site

Friday, February 01, 2013

Amazon and Tax

An argument I've heard recently is that if Amazon paid more tax, prices would have have to go up and we would all end up paying more for our CDs.

This is utter tosh.

Taxes are paid on profits. So let's take a working example and see it through...

Amazon get a CD in at £3.50 cost. They sell it for £5.00. They have a profit of £1.50 on that CD. It's a simplistic example, I grant you.

The interesting thing is what happens after the sale and the profit is earned. It's how Amazon decide to declare that profit. Or, do they pay that £1.50 in 'licence fees' to their U.S. HQ so that it's not registered in the UK?

In a perfect world, Amazon would pay corporation tax on that £1.50, which I believe is about 22%, or 33p. But thanks to the wizardry of the Amazon accounting team, that £1.50 is not declared as £1.50, or it's declared in Luxembourg where corporation tax is 3%, or it's set off against previous 'losses'. So it's about how Amazon declare their profits, not how they price their goods.

If they choose not to indulge in complicated tax affairs, they would pay the 33p for the CD. If they choose to complicate things, they may pay as little as 5p (or even less, who knows?). But that doesn't change the price of the CD to the consumer. The difference is in how Amazon decide to declare the profit. Or do they declare it as profit at all?

So Amazon pay tax on their 'profits'. Any company can follow Inland Revenue guidelines to minimize their 'profits' and so reduce their tax burden.

The issue is that companies like Amazon and Google, who are actually HQed in the U.S. and don't give a rat's piss about the economic welfare of the UK, are aggressively reducing their tax profile. This means that although they transact plentifully in the UK, apparently (according to the Inland Revenue) it's not worth their while.

And we ("the people", or David Cameron, if you want to be specific) claim this is immoral, despite the fact that it is not illegal. DC, the Prime Minister, the person in charge, thinks that "aggressive tax avoidance" is immoral, but is not changing the law to make it illegal.

Well, you work it out. Me, I think that the companies have a declared responsibility to their shareholders, and if they are not committing explicitly illegal acts, they're okay.

It's not nice, or pretty, or moral, but they aren't breaking the law.

If we want to change the situation, we need to change the law.

Posted via email from Rob Thorley's Posterous Site

Saturday, January 19, 2013

Blog Email Test

Restoring a Kindle Fire (1st Gen)

In case you weren't aware, the first Amazon Kindlle Fires were only sold in the U.S. This annoyed non-U.S. technophiles who liked the look of the devices, and some people outside the U.S. got their hands on them. Their frustration increased when they found out that access to the Amazon Store through the Kindle was limited to those with credit cards with U.S. addresses.

Anyway, a friend of mine got hold of one, during a trip to the U.S. During an official update, the device appeared to break. It was probably not charged enough, or the update was flawed; I'm not sure. Amazon were running a returns programme, but as he was in the UK and not supposed to have it, he thought he would take a different approach. He knew someone who had rooted the device previously and thought he would do that. 

Unfortunately he 'soft-bricked' it. That is, it would switch on, but would not proceed beyond the power up screen. I read a bit about Kindles and I thought maybe it was stuck in Fastboot mode. I offered to help, and downloaded the Kindle Unbrick Utility (from XDA) on to my netbook and took it in to work. When we plugged the Fire into the netbook, it wasn't recognised as a device - which pointed to a driver problem. So I brought the Fire home and had a play here. 

The first goal was to get the Fire recognised by the netbook - which meant messing about with drivers. I found this site run by Jayce Ooi and followed the instructions there. This involved installing a generic Kindle Fire driver so that the netbook could talk to the Fire, and then the Fire itself installed the correct drivers.

Once that was done, I re-ran the Kindle Unblock Utility and Hey Presto! The 'brick' was revived. 

The Kindle Fire is a nice device, with a good screen and a nice UI linked to the Amazon ecosystem. If I were in the market for a tablet now, it's one I would consider.Unfortunately it don't mean much if you can't actually buy anything from the store...

So, almost as an afterthought I rooted the Fire with the Kindle Fire Utility and installed Google Play. Now, at least, the Fire's owner should be able to access Play Books and other apps from Google Play.

Posted via email from Rob Thorley's Posterous Site

Saturday, January 12, 2013

Dutch Tvashar Plumes

I bought an album from Resident Music last week, based purely on their description of it. It has to be said, I was intrigued - Dutch Tvashar Plumes by Lee Gamble.

Having listened to the first couple of tracks, I think I made a good decision; it sounds a bit like Ambient Classics, or at least in that sort of mood. I'm looking forward to listening to the rest of it.

A detail I was really impressed by was the record sleeve. At first glance, it looks like your common or garden plain transparent plastic sleeve. But take it off, and you realise that the album name (the white writing in the photos is actually on the sleeve itself. Genius!

It's little touches like this that make me smile. And yes, I know that makes me a bit of a nerd...

Posted via email from Rob Thorley's Posterous Site

iTunes Frustration

Technology can be frustrating sometimes. I was installing iTunes the other day to upload some songs on to ED's iPod but it just didn't seem to work. When it was connected to the computer, the computer recognised that the iPod had tunes on it but when I detached the iPod Nano from the computer it said it had no music on it. I had installed iTunes on the PC from a CD which came with the iPod Nano- the first generation one . I did try to update it through iTunes itself but the message I kept getting was that the service could not be found. I looked online and I found articles advising that in order to play aac files I would need the iPod software version 1.3 which I knew that the new iPod Nano could not support. So I tried loading other files - wav files, mp3 files, anything I could find. But still no music appeared on the iPod Nano. Then I decided to update iTunes by downloading the latest version from the Internet, from Apple's website itself. That took an absolute age; it was deleting files, restoring files, replacing files, registering files. By now it was about 22:20 - past my bedtime! So I thought I would give it one last try. Once iTunes had installed itself - the latest version of iTunes, that is - I synced the iPod Nano with iTunes and hey presto! the tunes appeared on the iPod Nano. I believe it was because I was trying to use iTunes version 6 to upload songs to a newer machine. Once I installed iTunes version 10, which is the current version, all of a sudden life was very easy indeed. So that's a lesson learnt for me. Always use the latest software when required. And in the process I've learnt more about which files iTunes and my iPod support!

Posted via email from Rob Thorley's Posterous Site

Thursday, January 10, 2013

Hats Off to Apple...

So, we chose to be really generous and give our eldest daughter an iPod for Christmas. It was an iPod Nano, and to be fair, it was a 1st Generation iPod Nano which Amy had been given a number of years ago, But, thanks to my inability to throw anything away, we had all the original packaging, so we were able to clean it up and make it look like new - like a Christmas present, in fact.
We charged it up, and on Christmas Day we gave it to ED. I loaded some songs on to it when I had a moment. On Boxing Day, ED brought the iPod to me and told me it wouldn't switch on. I thought maybe she hadn't held the button down for long enough, so I gve it a go. Unfortunately that didn't work, so I thought maybe I would reset it. I went online to look for tips, and while I was browsing around, I came across a "1st Generation iPod Nano Replacement Scheme". It turns out that some of the batteries in the 1st Gen Nanos were a bit dodgy, and as a result they had decided to replace all 1st Generation iPod Nanos. Result!

So I went to the Apple website, entered my serial number, and clicked 'Enter'. I got an instant reply; Apple were sending me some packaging I should use to return the Nano, and they would replace it. ED and I waited a day or two and the packaging arrived. We packed up the Nano and sent it off, and waited. I checked the website regularly for updates, and then I saw it - a replacement unit had been dispatched and UPS were going to deliver it last Friday. Unfortunately TW wasn't in, so UPS took it back to their depot and advised they would redeliver it on Monday.

Monday came, and I sat on UPS's website, refreshing my tracking number every five minutes. I was worried that TW had such a full day of exercise and work and dropping off the kids and picking up the kids and driving and errands and BEING OUT OF THE HOUSE that she would miss the delivery. I think I was more eager to receive the delivery than ED! Late in the afternoon, I pressed F5 for what seemed like the 1,000th time, and instead of being "Out For Delivery", the replacement iPod Nano was "Delivered and Signed For by Customer". I rang home immediately to check, and counted down the minutes until I could leave the office and get home.

Upon arriving home, I went to look at the delivery, and we had been sent a 6th Generation iPod Nano. This iteration has a touchscreen and 8gb of memory.

So because Apple had identified a potential fault in a 6 or 7 year old piece of tech we had lying unused in the bottom of a drawer somewhere, an old bit of kit with a clickwheel and 1gb of memory, they were willing to replace that with a two-year old newer bit of kit with a touchscreen and 8gb of memory. And it's got a 90-day warranty. I'm sure that by then ED will be bored of it. :-)

Great customer service - but then I think most people say that, right?

Posted via email from Rob Thorley's Posterous Site

Sunday, January 06, 2013

And So the Festivities End

Welcome to the end of the Twelve Days of Christmas. It's been a period of over-indulgence in several ways; we've had lots of fun, lots of presents and lots of booze.
TW spent a lot of time in hospital with her gran - she's fine, still going strong and is as stubborn as ever.
Our Christmas Eve drinks party / open house tradition was a success again. I say 'our', but really it is all down to TW. She loves it. The Day itself was a restrained affair at M&P's, and then friends came over for the evening.
I was back to work on Thursday 27th as I had drawn the short straw at work.
New Year's Eve was a second wave of over-indulgence and January 1st was a very slow day indeed - all the girls saw in the New Year though, which was a good thing (I think).
Then 2nd Jan was back to work again and for me it's been back to normal every since. TW, on the other hand, restarts her routine tomorrow - and that might be a shock to the system... :)
Me? I've already been out running twice this year, and looking forward to getting out more.
Happy New Year!

Posted via email from Rob Thorley's Posterous Site